Shipping, returns, gift notes, the Curator Service, the Gift Quiz, and corporate gifting. Anything else, email info@my3queens.com and we reply within 1 business day.
Shipping
How long does shipping take?
Standard shipping takes 3 to 7 business days within the US. Most orders ship within 3 business days of order placement. Complimentary shipping applies on orders over $125; expedited options are available at checkout.
Do you ship internationally?
Not at launch. We ship within the US only. International expansion is on the roadmap; if you're outside the US and want a gift sent into the US, the order works as expected. Pay at checkout, ship to a US address.
Is shipping included?
Complimentary standard shipping on orders over $125. Below $125, standard shipping is $9.95. Expedited shipping is available at checkout at the carrier's quoted rate.
Can I expedite shipping?
Yes. Expedited options appear at checkout. Add 1 business day to processing if your order is placed after 12pm ET.
Can a gift ship directly to the recipient?
Yes. Enter the recipient's address at checkout. We do not include pricing on the packing slip, so the recipient never sees the price.
Returns
What is your return policy?
Returns are accepted within 30 days of delivery on uncurated, unopened products in original condition. Curator-Service picks have a separate process. See the next question.
Can I return a curated gift if the recipient already has one?
Yes, with one note. For Curator-Service picks, contact us before shipping the return; we may be able to exchange for a different gift instead. The recipient's privacy is preserved either way.
Who pays for return shipping?
We pay return shipping for any defect or fulfillment error. For preference-based returns, the customer pays return shipping; we recommend a tracked label.
How long do refunds take?
Refunds process within 3 to 5 business days of receiving the returned gift. The refund hits the original payment method within 5 to 10 business days depending on your bank.
Gift notes
Is a gift note included?
Yes. Every order includes a handwritten gift note up to 200 characters at no additional charge.
How long can the gift note be?
Up to 200 characters. We surface a live character count as you write.
Is the gift note handwritten?
Yes. Notes are hand-written on My3Queens card stock at our pack desk. They are not printed, and they are not signed by a robot.
Curator Service
What is the Curator Service?
The Curator Service is a $45 deposit-based hand-curation. You complete a short questionnaire about the recipient and occasion; within 24 hours we send three curated gift options. The deposit applies as credit on purchase.
How much does the Curator Service cost?
The Curator Service requires a $45 deposit. When you purchase any gift, the $45 applies as store credit, so the curation is effectively free when you buy.
How long does it take to receive my curated options?
Within 24 hours of completing the questionnaire. Most briefs come back faster.
What happens if none of the three options fit?
Reply to the email with what didn't fit; we send a revised set within 24 hours. If the second round also doesn't fit, we refund the $45 in full.
Gift Quiz
How does the Gift Quiz work?
The Gift Quiz asks five questions — recipient, occasion, budget, style, email — and returns three curated gift options plus one pre-built box. The whole flow takes about 60 seconds.
Does the Gift Quiz capture my email?
Yes. Email is required between question four and the result page so we can send the recommendations to your inbox as well. Your email stays with us. No spam.
How is the quiz different from the Curator Service?
The Gift Quiz is free, instant, and algorithm-matched. The Curator Service is paid, takes 24 hours, and is hand-picked by the My3Queens team.
Corporate Gifting
What is the corporate gifting minimum?
The minimum corporate order is 5 units.
How much does a corporate gift cost per unit?
Per-unit pricing runs $40 to $500. Most programs land between $80 and $200 per unit. Quotes are exact. Send a brief and we return a specific number within 1 business day.
Can corporate gifts be branded with our logo?
Yes, with a 2-week lead time. We brand packaging, paper, and select objects. We do not brand things that read better unbranded.
How fast can I get a quote?
Within 1 business day.
How is My3Queens different from Sendoso, Goody, or Snappy?
Those services are SaaS gifting platforms where recipients pick from a catalog. My3Queens is founder-led; the My3Queens team curates every brief. We are best at premium, smaller-volume programs.
What payment terms do you offer for corporate orders?
Standard terms are 50% deposit on approval, 50% on ship. Net-30 is available for repeat clients on orders over $5,000.